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Marketing emailSupport.com to Jon KimReceived August 25, 2016

Support.com: Marketing Email #3

[INFOGRAPHIC] Support for Today’s Connected Consumers

YOU CAN’T IGNORE 1,000 CONNECTED CONSUMERS

Here at Support.com, we believe that it is time to disrupt customer support.

After analyzing survey data collected from more than 1,000 heavy users of technology۝ (connected consumers), we came to the conclusion that products need to have built-in support that becomes a part of the overall customer experience with the product, rather than having support be a separate process that takes the user away from what they were doing.

36% of respondents said that more proactive customer service and support that۬ is products that can self-diagnose, or proactively suggesting fixes before a customer encounters a problem would improve their customer experience.۝

Download Infographic:

Support.com, Inc. is a leading provider of cloud-based software and services for technology support. Get Support.com Cloud for your team today or learn more about our Technology Support Services

This email was sent to [email removed] If you would like to be removed from future promotional emails from Support.com, please a href=” here/a>. 2016 Support.com, Inc., 900 Chesapeake Drive, Redwood City, CA 94063. Support.com, the Support.com logo, and Guided Paths are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.

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